The content of this website is provided by :
Swapfiets France SAS having its registered office in Paris and its principal place of business at
115 boulevard de Sébastopol
75002 Paris
Director: Andre Illmer
RCS number: 888299997
VAT number: FR88 888299997
Total shared capital of 10 000 euros
Phone number: +33 17 34 40 919
Email address: [email protected]
Dispute settlement
Any dispute, controversy or claim shall primarily be solved by voluntary agreement between the Member and Swapfiets. The Member can submit a written complaint to Swapfiets’ customer service wither via email to the following address: [email protected]
Pursuant to the French Consumer Code, the Member has also the possibility to seek an alternative dispute mechanism for free by bringing the dispute before the consumer ombudsman Swapfiets is attached to :
SAS MEDIATION SOLUTION
222, chemin de la bergerie 01800 SAINT JEAN DE NIOST
+33 04 82 53 93 06
[email protected]
Finally, the European Commission provides a platform for online dispute resolution, which can be found at https://ec.europa.eu/consumers/odr
Make an appointment in the app. we’ll help you out in one of our stores or wherever you are.