Our products in Paris

Electric bikes, bikes and electric scooters. We have them all.

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The Swapfiets service

Need a repair? Get in touch via the Swapfiets app. Select in-store for the fastest service. Or, if you’re in one of our on-demand service areas, we’ll come to you within 48hrs to get you back on the road again.

  1. Download the app
  2. Plan a Swap
  3. We get you back on the road within 48 hours.

Frequently Asked Questions

Swapfiets is a bike membership. That means for a low, fixed monthly fee, you get a Swapfiets and we make sure it always works. Problem along the way? Hit us up via our app and we’ll fix or swap it for a new one in 48 hours or less.

We have two membership options: Flexible and Regular. With Flexible you pay a one-time joining fee and can cancel anytime. With Regular there’s no joining fee, and you’re eligible for free cancellation after the first 6 months. Both memberships include a 1 month notice period for any cancellation, as well as requiring the first and last months invoices upfront.

No stress. Every Swapfiets membership includes free standard service and repairs in 48 hours or less. Hit us up via our app, tell us the problem and we’ll fix or Swap it for another one. If you have an emergency and you're in one of our service areas, we can come to you and fix you up on the spot. Otherwise, for speedy service swing by one of our stores - no appointment necessary!

We offer two ways to get your wheels: Pickup in store: Minimise your carbon footprint and pick your wheels up at your local store! Simply choose a date & time that suits you at sign up. Our Swappers will run you through your bike and answer any questions about your membership. This option is also the quickest. Delivery to your door: If it’s hard for you to make it to a store, we’ll organise a date & time to drop off your Swapfiets to you instead. *Please note this is only available in participating service areas. You can find a list of our stores, opening hours and service areas here: stores.

You can find a list of all our stores & locations here: stores.

Preventing theft starts with securing your ride! All our bikes come with in-built double locks, including battery locks for our e-Bikes. Always remember to double lock your bike. If someone steals it (or you lose it) when double locked, you’ll pay a surcharge, depening on the type of bike. But don’t stress. In the unfortunate event that your bike is stolen, we’ll help you file a police report and we’ll get you another Swapfiets right away - so you can get back on two wheels in no time.

When you’re done with your Swapfiets for whatever reason, simply cancel your membership and return the bike to one of our stores. Remember to check the terms of your membership first, and be aware all our memberships include a one month cancellation period. From there we’ll give it a quick tune-up and send it on it’s way to serve another member, no unnecessary waste involved. How’s that for smart?